• Look to the FAQ (Frequently Asked Questions) under this list.
  If this dosent answer your question then:
• Check out the support forums and post if you need to.
OR

• Email support at:
  

When you email us with a technical support issue, we guarantee we will reply within 24 hours- and usually much, much sooner! All we ask in return is that you are friendly and describe your problem with as much detail as possible.

Just email support (the address above) with your name, email address, game you purchased and approximate date of purchase. We will send you a replacement download link free of charge.

Yes, buying from Photonik Games online is safe because our store is powered by Plimus, a secure online payment system that uses industry standard encryption. This protects all your personal information, so you can feel safe about using your credit card throughout the whole online ordering process. We've never had any problems regarding credit card fraud with our online system.

Yes, people from many countries all over the world buy our games with no difficulties. The fastest way to purchase is with your credit card at our store, which is powered by Plimus, a secure online payment system.

Absolutely not! We hate spam just as much as you, and will never pass on your information to other companies. Please see our privacy policy for more information.

If you get an error message when you run the setup program, it is very likely the file has become corrupted during the download. Try turning off any download managers you may have and then download the file again. If it still won't install, it is likely that the corrupted file has been cached by your Internet Service Provider (big ISPs like AOL often do this). If this is the case, try waiting 24 hours before downloading again.

Some of our games require that you have OpenGL compatible video drivers installed on your computer in order to achieve optimal performance. These drivers usually do not come pre-installed on a PC.

You can either use the DUS (Driver Update System) which comes with the game. Or install them manually.

If you are installing manually, please check what kind of video card is installed in your computer (you can find this on your computer manual) it will probably be one of the following manufacturers below:

Nvidia : http://www.nvidia.com
ATI : http://www.atitech.com

Simply go to the appropriate site and download the most current video card driver software.

You sure can. When you open the game go to options. At the top of the screen you will see video settings. Once you have selected the mode you want, restart the game. The new settings will take effect.

NOTE: Depending on your systems video settings, you might not be able to run the game in certain modes. (example: You may not be able to run in 16-bit colored windowed mode if your system is set to 32-bit)

If the graphics look very ugly (ie they look like poorly formatted jpgs) turn up the texture quality on your video card. Most 2D hardware accelerated games will need this in order to look the way they should.

Sometimes, just sign up for our newsletter on the right side of the page. This is where a call for beta testing will be made.